Please email us at email@example.com within 1 day of receiving your order if you have any concerns with the product.
Returns are only allowed on regular priced items and orders.
All discounted, stitched outfits and sale items/orders are final sale. No return or refund allowed. No Exceptions.
Please note that return shipping fee and any additional courier charges including duty fees or customs fee is payable by the customer. Any additional costs incurred by Desi Royale will be deducted from the final refund amount.
How to return or exchange
Notify us via e-mail within 2 days of receiving your order if the order was damaged during transit so we can review your application. If approved for a return by Desi Royale then please follow the instructions below:
Please do not return the item until you have verified with us. If Desi Royale is not notified then no credit or replacement can be guaranteed on such items. Unidentified returns may even be returned to the sender.
Receiving a refund
If you are approved for a refund then it will be credited to the original payment method or as store credit to your Desi Royale.com account. Customs duties, shipping fee of $50 and sales taxes are non-refundable and will be deducted from your total refund amount.
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
Your item(s) should be sent back to us within 14 days of receipt of items. Returns outside these timeframes may be accepted at the discretion of Desi Royale and may only be refunded as a store credit.
Colors and textures:
We have made every effort to display the colors of our products as accurately as possible that appear on Desi Royale. However, as computer monitors vary, we cannot guarantee that your monitor's display of any color will be completely accurate. Also, some colors have a tendency to differ slightly, please read here for further details on colors and textures variations.
In instance when the order is rejected/refused at the time of delivery by the customer and the order is returned back to Desi Royale, there will be a 85% restocking fee charge plus the cost of the shipping charges. The remaining order value will be refunded within 5-7 business days upon receiving the goods.